payment methods:

PayPal

Credit/Debit

Visa Gift

Offline Payments

 

Returns:

We take pride in doing whatever it takes to make sure you are satisfied with your purchase. If you are not satisfied with one of our products, please contact our customer service by email at sweetmedsllc@gmail.com and we will do our best to resolve any issues.

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However, if you would like to make a return, we have a 30 day unused and unopened warranty & return policy. If 30 days have passed since your purchase or the item has been opened and used, unfortunately we cannot offer you a refund or exchange.

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Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

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If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

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Late or Missing Refunds:

If you haven’t received a refund yet please don’t panic and follow these steps

• First check your bank account again.

• Then contact your credit card company, it may take some time before your refund is officially posted.

• Next contact your bank. There is often some processing time before a refund is posted.

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If you’ve done all of this and you still have not received your refund yet, please contact us at sweetmedsllc@gmail.com

 

Exchanges:

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at sweetmedsllc@gmail.com and await further instruction.

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International Orders: 

Customer's who order outside of the United States take full responsibility for being updated on the laws and regulations regarding Hemp-derived CBD products of less than 0.3% THC of the countries you are shipping to. For all international orders, we take no liability for orders that do not arrive due to seizure by customs or other issues related.

 

How to Return:

Please email sweetmedsllc@gmail.com prior to returning or exchanging your product(s) Provide your name, order number and reason for return / exchange in the body of your email.

Once confirmed, you will be provided with a return / exchange shipping address and instructions.

SweetMeds does not cover return shipping. Customer may select the return shipping method.

If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.